30th January 2025. | News

BHANSA employees attended the refresher training and improvement of skills to provide support after critical situations in air traffic

BHANSA organized the refreshment of knowledge and improvement of employees' skills to provide support after critical situations in air traffic in Mostar on January the 27th 2025. Refresher training was organized for employees trained in 2002 to provide post-critical air traffic support for air traffic controllers as part of Critical Incident Stress Management (CISM).

Based on the contract concluded with the Society for Psychological Assistance from Zagreb, the training was conducted by prof. Ph.D. Lidija Arambašić, psychologist and supervisor of psychosocial work and prof. Branka Starc, a psychologist with over 30 years of experience in conducting psychological crisis interventions.

10 employees of BHANSA participated in the training, namely 8 air traffic controllers, 1 psychologist and 1 employee of the Safety Office.

During the training, a review of previous experiences in supporting colleagues after critical incidents in air traffic and in the event of accumulated professional stress was conducted. 

 A lecture and a workshop were held on the topic: "Experiential communication experience through communication roles". Special attention was paid to the workshop on the topic: "Improving (practicing) the skills of providing support after critical situations in air traffic and due to accumulated professional stress". Upon completion of the training, certificates of successful completion of the training were awarded to the participants.